FAQs
Ordering
Unfortunately, you cannot add items to an existing order. You can place a new order for additional items.
We call to confirm the order, after an order is placed. While, it will be sad for us to see you cancel, you can opt to not confirm on the call.
On Custom Orders only, conditional amendments can be made within 24 hours of placing your order. Changes after this period may incur additional charges.
You’ll receive a confirmation call, email, and text message with your order details. You can also view your order status in your account under “My Orders.”
We call to verify your order details and ensure there are no changes.
If your account was debited after a failed payment, the amount is usually rolled back by banks within 7 business days. Contact your bank for more details. If the money was credited to us, we’ll initiate a refund within 3 days of your request.
You’ll receive email at every step. You can also check your order status in your account under “My Orders.”
Yes, due to regulations, we include the invoice with the product. Tags are also left intact.
Yes, we accept orders over the phone. Payment can be made through Cash on Delivery or online banking methods.
Shipping and Delivery
Shipping times vary depending on the regions:
- Nationwide (Pakistan): Next business day
- International (All over the World): 2 to 3 business days
Shipment charges are free for Nationwide delivery. For International delivery, these charges may vary depending on order amount.
Your order will be delivered to your doorstep through reputable courier companies.
Delivery times vary depending on the regions:
- Local Orders (Pakistan): 3 – 5 business days (may take longer during sales)
- International Orders: 2 – 3 weeks
Yes, you’ll receive a tracking ID via email and SMS upon dispatch. You can use this ID to track your order on the courier company’s website.
We can only deliver to one address per order. Place separate orders for multiple addresses.
Returns and Exchanges
We offer exchanges only if it doesn’t match the provided details. No exchanges on sale items unless the order is incorrect.
We have a “No Refund” policy. If you want a refund, we offer a coupon code for the paid amount, which you can use for future purchases.
It is not possible to exchange since all our dresses are handmade, fit to the available sizes you choose (See here) or Custom size. That’s why we encourage you to choose correct size.
We thoroughly check all products before packaging. If your item is damaged, we’ll verify and arrange an exchange within 7 days of purchase.
Product Information
We strive for accurate product descriptions and photos. However, slight color variations may occur due to lighting and device displays.
Account and Payments
No, you can shop without an account. However, creating an account offers benefits like order tracking, faster checkout, and exclusive offers.
Click the “Sign Up” button and fill out the registration form.
Click on the “My Account” tab to edit your billing and shipping address, phone number, and other information.
Follow the “FORGOTTEN PASSWORD” instructions on the sign-in page.
You can choose from Cash on Delivery, Easy Paisa (Coming Soon), Jazz Cash (Coming Soon), Credit/Debit Card – Visa, MasterCard, Union Pay (Coming Soon), and Online Bank Transfer.
Yes, all payments are processed through a secure payment gateway.
